Purchase terms (pre-contract notice)

I. Overview

These Purchase Terms (Pre-Announcements) are part of the Seller's obligations under the Consumer Protection Act and serve to ensure that the Buyer prior to reaching a distance contract is informed in a clear and understandable manner of a number of circumstances relevant to the conclusion, execution, termination of the contract in accordance with legal regulations.

The term of seller refers to:

commercial craft ˝ONIYX˝, Zagreb, Tkalčićeva 7, VAT: 31082364558, tel: 385 1 6187 839, fax: 385 1 6187 839, web: www.modelineshop.com, e-mail: webshop@modelineshop.com.

The term Buyer refers also to: a classical consumer (a physical person who orders and pays any product outside any activity by means of a web store service present on the Seller's website), but also to the customers of legal entities, tradesmen and traders of individuals and natural persons who perform but the latter are protected by the provisions of the Consumer Protection Act only if they buy products that are not related to their business.

The seller sells through the Internet site www.modelineshop.com performs in his name.

The terms of the purchase (pre-contract notice) form part of the distance contract together with the specifications and the price of the purchased product, and before ordering the purchase order of a particular product from the Buyer, it will request that it accept / declare that it is aware / while after the order confirmation (the conclusion of the contract) the same will be delivered to the Buyer as the content of an e-mail confirming that the contract was concluded. The Seller reserves the right to change the terms at any time, provided that such changes will take effect upon publication on these web sites.

When the Buyer confirms and executes the order, the contract is concluded and the Seller on the fact of concluding the contract will immediately notify the contract by e-mail that the contract was concluded.

For a validly concluded contract it is necessary that the Buyer is a person who has full business ability.

The buyer is responsible for the completeness and authenticity of the entered data when registering.

Pre-Announcements are subdivided into sub-classified categories / information.

II.Main features of the goods

Main features of the goods:the products are descriped and photographed.

Product photos are illustrative nature and do not always have to match all the products that are the subject of the order in all detail. The Seller specifically points out that the visual identity of a product displayed on a photograph does not have to match the look of the product in reality, especially with regard to the monitor settings of the customer computer, the difference in color perception that the customer sees on the screen, and etc.

In the case of the above discrepancy between the product shown on the photograph and the product delivered, there is no product defect. Product Data (product description, price, etc.) displayed on the website www.modelineshop.com are subject to bugs, malfunctions in the application, other technical malfunctions, typographical errors etc. In the case of obvious errors or malfunctions regarding the product data shown on the www.modelineshop.com Seller reserves the right to unilaterally terminate the contract.

The order item may only be products that are ordered in the order that they are available and on the stock.

III. Product price

Prices displayed on the websitewww.modelineshop.com are expressed in euros and VAT included in them. In prices the product does not include the specially paid shipping costs. At 70% discounted prices, a loyalty discount will not be valueded.

In the case of payments by e-banking and general payment, costs of interbank transactions are not included in the price.

IV. The General Terms and Conditions of the Modeline Loyalty Program Club

The owner of the Modeline Club Card can become any person completing the form in one of the Modeline stores or in the Modeline Web Shop.

Customers from Zagreb will receive a card with a unique number and a bar code that will be able to get discounts in stores and online purchases. In order to make a discount on the web shop, you must enter your username and password and enter a barcode from card.

A member of the Club of Loyalty through an online purchase can become anyone who wants to make a 5% discount when choosing a product or become a member of the Loyalty Club.

The buyer will receive a virtual card with a unique number and bar code on the e-mail. In order for a user to collect points, each user must register with their username and password each time they are online. The virtual card can also be used when purchasing in a physical store so that the user saves the received e-mail.

The user also receives a detailed insight into the current status of the points and the current level of the achieved discount.

Whether a user has become a member of the Loyalty Club via online or in store, an activated membership does not need to be renewed.

By joining the Modeline loyalty club, the user has the right to a 5% discount on the first purchase whose value is entered into the Modeline Club System Collection points.

The collection system is based on the model one euro = one point, valid for all payment methods (e-banking, general payment, cash, credit card - MasterCard, Maestro, Visa, Discover it, Diners)

Depending on the points earned, within a year the user has a certain discount:

 

Grade Points Discount
1   999 5%
2 1000-2999 7%
3 3000-4999 9%
4 5000-6999 10%
5   7000

15%

 

All points earned are collected during the accounting period of one year, and the user will be able to use the discount granted by the end of the current and the next two years. The Modeline Club discount also applies to discounted items.

Once the assigned discount is used, the user begins to collect points (from the lowest grade).

Every year, the user collects points starting from the start, and the Modeline Club card can not be used as a mean of payment. Benefits can not be realized if you do not have your card with you.

If the user exceeds the current grade in the year in which he / she is in the year, he automatically switches to the higher class and places the right to use a higher grade until the end of the current and the next two years.

Modeline reserves the right to cancel membership at any time, if the member has violated these terms and conditions and has unconditionally agreed to complete the application form for the Modeline Club Club's loyalty program.

To ensure the best possible service to members, members are required to update their contact information themselves and to report any change to webshop@modelineshop.com. A member may give up membership without prior notice by sending an e-mail to: webshop@modelineshop.com.

Modeline reserves the right to change the Terms and Conditions of Membership as well as the right to terminate the Model Loyalty Program Club at any time and without prior notice.

Loss of membership card is required to register via e-mail webshop@modelineshop.com, and the member will be assigned a new card to which all the points earned so far will be transferred.

V. Delivery Costs

In the case of the inability to deliver at the Customer's address, the Buyer shall bear the cost of re-delivery to the same or different address depending on which Customer's information will be provided to the Seller when checking the order delivery.

   

Country

Prices

Post

Austria

7 €

DPD

Belgium

9 €

DPD

Bulgaria

12 €

DHL

Czech Republic

7 €

DPD

Estonia

9 €

DPD

Finland

12 €

DHL

France

9 €

DPD

Germany

7 €

DPD

Greece

12 €

DHL

Hungary

7 €

DPD

Irleand

9 €

DPD

Italy

9 €

DPD

Latvia

9 €

DPD

Lithuania

9 €

DPD

Luxemborg

9 €

DPD

Netherlands

9 €

DPD

Poland

9 €

DPD

Portugal

9 €

DPD

Romania

12 €

DHL

Slovenia

5 €

DPD

Slovakia

7 €

DPD

Spain

9 €

DPD

Sweden

9 €

DPD

United Kingdom

9 €

DPD

For express delivery the price is 14 € with DHL post.

VI. Returns and replacement

The right to return orders (one-sided termination of the Contract) has all the customers of the Modeline web shop on all items. Members of the Club Modeline can return all items, except items from Online Outlet and discounts for up to 40% at no cost. If the Modeline online staff evaluates that the returned goods are returned in the original packaging, we will refund the money to your account. If the goods are not in the proper condition (worn or damaged original packaging), you will have to pay 10 euro for the goods to be returned to your home address.

On items from the Online Outlet offer and discounts on more than 40%, customers don't have the right to free replacement, no matter are they registered or not, these items are sent at your own expense.  Shipping items to your home address, you pay at a regular price for your place. Replacement of the goods is possible within 14 days of receipt of the shipment. When we find that the returned product is damaged and in the original packaging, we will make a replacement.

VII. Expenditure on the use of distance communication devices

The seller does not have any additional costs of distance communication.

VIII. Terms and conditions of payment, terms of delivery of goods, time of delivery of goods

The products are ordered by selecting, using the menu and filling in the electronic form. Buyer can order and buy the product as a registered or unregistered user. The product is deemed to be ordered when the buyer passes the entire order process.

Payment of ordered products can be done in the following ways:

In the case of credit card payments, general payment and e-banking payments must be made at the latest within the deadline indicated in the email confirming that the contract was concluded.

If the buyer does not receive notice that the contract is concluded after the completion of the ordering process it is suggested to check:

In the event that the payment is not effected within the specified time period, the Seller will also act upon the subsequent payment outside the delivery deadline of the purchased products and if it can not perform the delivery for justified reasons, the contract will unilaterally terminate and make the repayment of the funds paid.

If the payment is executed properly and visible in Seller's account, the Seller will access the order of the ordered products.

We deliver the ordered products to GLS. The delivery will take place within 2-3 business days of the order, and no later than within 8 business days for the islands. If the delivery of the selected product appears due to the fact that the product no longer exists, the Seller is obligated to notify the Buyer immediately, and the Buyer has the right to terminate the contract and request a refund or agree to a later delivery deadline. We will try to deliver all ordered items in one package. If this is not possible due to stock status, we reserve the right to deliver to multiple shipment.

Delivery deadlines are not counted:

In the event that the ordered product is paid by cash, the Seller will access the delivery of the goods by the above deadlines and the Buyer is obliged to make a payment at or prior to the immediate takeover of the product.

IX. Single-sided termination of contract

Only a Buyer who has made a Contract on the distance in the manner described above has the right, without giving reasons for this, unilaterally terminate the contract within 14 days. The 14-day period shall begin to run from the date on which the Purchaser or a third party designated by the Buyer, who is not the carrier / consignor, the goods constituting the subject of the contract being surrendered. If the Buyer ordered one or more pieces of goods to be delivered separately, that is, if the goods are delivered in more than one piece or more, the time limit begins to run from the day when the last piece or last consignment of goods is delivered.

If the Seller fails to inform the Buyer of this right of Customer's unilateral termination of the contract, within 12 months of the expiration of the term of the termination (the 12 month period begins to run after the expiration of the 14-day deadline provided for regular termination in the event of duly notified). If a notice of unilateral termination is served within 12 months, the right to unilateral termination shall expire after the expiration of 14 days from the date o which the Buyer receives such notice.

The buyer is obligated before the expiration of the unilateral termination deadline to notify the Seller of his decision to terminate the contract by via One-sided cancel pattern which is available here which can be electronically completed and sent to the mail addres : webshop@modelineshop.com. Confirmation of receipt of a notice of unilateral termination of contract will be sent to you, without delay, by electronic mail.

The seller can also be informed via the Online a one-sided termination contract form contract that is available ovdje. After filling out and submitting the form you will receive a receipt by email to the email address you specified when filling out Online a one-sided termination form a.

If you unilaterally terminate this Agreement, we will refund the money we received from you, not including shipping costs, and within 14 days of receipt of your decision to terminate your contract, unless you have selected another delivery type, which is not the cheapest standard delivery we have offered. Refunds will be made in the same way that you made your payment. Refunds can only be made after the goods are returned to us or after you provide proof that you have sent us the goods back. You are obliged to return the goods immediately and within 14 days from the day you have submitted your decision to unilateral termination. You can return the goods personally to our branch office or send it to us by postal service in a descriptive manner at the address Slavonska avenija 3, 10000 Zagreb. It is considered that you have fulfilled your obligation on time if you send it in a valid way before the expiry of the above-mentioned deadline or deliver the goods personally to us at our office, or to the person we are authorized to receive goods. You are liable for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and function of the goods. If the product is returned defective, with major damage or parts and documentation, and if it is not delivered within a further period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods and the Seller is not obliged to make a refund of the funds he paid.

The buyer doesn’t have right for one-sided termination of contract if it is:

X. Responsibility for material defects

The Seller is liable for the material defects of the things he sells on his pages in accordance with the positive regulations of the Republic of Croatia, in particular the Obligations Act.

Ordered products are packaged in a way that they will not be damaged by the usual manipulation in transport / delivery.

In the case of shipments damaged in transport, such damage is visible when picking up the shipment, and in this case we suggest that the shipment is not taken over by the Buyer. Please Buyers to contact us to check the shipment status as soon as possible and send a new one.

In the event of a shortage of goods when picking up the shipment, the Buyer is not obligated to take over the product, may refuse the receipt, and will not bear the costs of delivering the Shipment. It is considered that the products duly received by the Buyer did not have a visible disadvantage. Upon receiving the goods, the order confirmation is dependent on the Buyer, and the Buyer is obliged to compare the items received with the account, if it is missing something within 8 days to submit a written objection to e-mail webshop@modelineshop.com with the indication of the complaint because the subsequent complaints will not be taken into account.

Seller will consider a claim valid if the Product Review determines that it meets the terms of the complaint in accordance with the Mandatory Obligations Act and the Consumer Protection Act. In such case, within 15 days of the receipt of a valid complaint, the product will be replaced or the entire amount paid back will be repaid. If, however, it finds that the claim is not valid, ie if the claim is rejected, the Buyer will pay the 50 kn fee for the goods to be returned to the home address.

XI. Contract duration

The contract concluded by the Buyer with the Seller is a one-time purchase contract for a product that is consumed by the shipment of the goods and made by the buyer, if it is not terminated. These Pre-Announcements are an integral part of the Contract.

XII. Privacy Statement and Data Security

about policy privacy

This policy privacy ("rules") explain how T.O. ONIYX. (further in text: "ONIYX", manages) collects, uses and manages your personal information.T.O. ONIYX is committed to protecting and respecting your privacy. Read these rules carefully to understand why and how we collect your personal information and how they will be used.

Regarding the personal data we collect, ONIYX Croatia is the "processing manager", the one that determines the needs and means for processing personal data.

If you want to contact us about these policies or about your personal information, please use the following contact information:

Company name: ONIYX commercial craft

Adress: Tkalčićeva 7, 10 000 zagreb

Tel number : +385 1 6187 839

E-mail : webshop@modelineshop.com

 

How and when we collect your personal information?

We collect your personal information when it is needed to meet your consumer needs or for the needs of our business (eg when you buy or order products and / or services from us, when you register for Loyalty Program, contact the ONIYX customer service, subscribe to our newsletter, fill out our survey or provide feedback on our goods and services etc.).

Personal data is mainly collected directly from you when you order certain products or services or fill out a particular form or when we collect data by observing.

More information about the situations and circumstances for collecting your personal information can be found below, in the section For what we will use your personal information. Remember that this is information about potential ways of using personal information that you can encounter when visiting our stores and websites, make a purchase with us or use our service. In each of these cases, you will get clear additional information about the purpose of data processing, and in some cases we will also need your express permission to process.

We do not use your personal information for marketing purposes unless you tell us that you agree to it. If you want us to send you details about our products, services, bids, and promotions, please subscribe to this when you join our Loyalty Program or to be priviledged when subscribing to the newsletter. For more information, visit the section Marketing i PLoyalty program continued.

 

According to your personal information, we refer to as confidential data, and are properly protected by T.O. ONIYX and / or our trusted partners (for more information see section: Does ONIYX share data with third parties .

 

Which data we collect directly from you ?

By registering on the website www.modelineshop.com , by purchasing as a guest or accessing the site you agree that ONIYX processes your personal information listed in the registration form, as well as order information, as well as information available in the payment process and other data. The information we collect is used for the purpose of signing the contract, for the purpose of introducing the purchasing habits and for informational purposes, the purpose of the promotion of the services and products of the processing manager.

Typical categories of data we collect from the user are the name, address, email, birth date, gender, preferred language, payment address, delivery address, financial information including credit, debit card information, or other payment information which you provide when filling out forms on our web site, when you pay in T.O. ONIYX stores or when you communicate with us by phone or email, your history of purchasing products and services, and additional information you decide to voluntarily share with us.

When we collect data through observation, we do this in accordance with legal provisions or, in justified cases, to ensure personal security for you and ONIYX associates, protect your and T.O.ONIYX assets and to increase the security of your and our IT systems or mobile phones.

 

What privacy rights do you have?

Please note that at any time you have the right to ONIYX as a processing manager to request the following:

  • to allow you access to your personal information

ONIYX can ask which of your personal information you are using and you can also ask for access to these personal information. You have the right to know the purpose of processing, which categories of your personal information we keep, the bodies or categories of bodies with which your personal information is shared, the period of data retention, as well as the data source in the event that the data is indirectly collected.

  • to provide you with a copy of the personal information we keep

You can contact us if you want a copy of some or all of the personal information we care about you.

  • request correction of the wrong data

We want your personal information to be accurate and up to date. You can ask us to correct or remove the information you think is incorrect or outdated.

  • request delete of personal data

You can ask that we stop processing or even request the deletion of personal information about you that we keep. If your personal information is needed to make some contractual commitments to you, ONIYX could cease being able to perform such contractual obligations. Also, if your personal information is required to enable ONIYX to fulfill certain legal obligations (eg tax liabilities), your application may not be able to exercise it.

  • restrict access to your data (us and / or third parties) in certain processes or in full

If you want to defeat the accuracy of the data, or we no longer need personal data for processing purposes, but they are needed for you to establish, enforce, or defend the legal requirements, or you are opposed to processing based on what the processing manager considers legitimate, you have the right to request the restriction of personal data processing.

  • file a complaint in the way we use your information

Remember that you have the right to file a processing of personal data that is based on a legal basis that the processing manager considers legitimate.

  • require data transfer to another processor (transferability of rights)

If the processing is based on your consent or is done by automatic means, you have the right to request the data from processor manager to another processor manager.

 

 

In order to accomplish any of the above rights please use ONIYX contact information from the section o privacy.

If you are unsatisfied with collecting or using your personal information, you may use a formal complaint with the Personal Data Protection Agency.

 

Where your personal information are saved?

We keep the personal information we collect about you in a safe environment. Your personal information is protected against unauthorized access, disclosure, use, alteration, or destruction by any orgai ation or individual.

Some data is still stored in paper form, but we tend to digitize all the personal data we process. The processed data is stored in the management and IT systems, but sometimes we store the information on the servers of our trusted service provider).

 

Does ONIYX exchange data with a third partyosobama?

Privacy Policy is important to ONIYX, so we will never share your personal information with third parties except for the purposes described in these Terms and Conditions of Purchase (pre-contract notice).

As you know, ONIYX is a trader and we work together with other companies. This means that we sometimes share your personal information with our trusted partners, using secure IT systems. When this is done, data is transmitted to servers located in the EU or in the country providing an adequate level of protection in accordance with EU legislation.

Additionally, your personal information may be provided to our trusted partners who maintain our IT system or provide services on behalf of the processing manager. For example, for marketing, finance, advertising, payment processing, delivery and other services in and out of the store. These service providers are, however, under the relevant contracts, to use the information they have entrusted to them only in accordance with our guidelines and solely for the purpose we have strictly determined. We also undertake to adequately protect your data and consider it a business secret.

In some cases, our partners providing services on behalf of or ONIYX can process your information outside the European Union. However, the contracts we make with such entities oblige them to handle your data with special security measures in accordance with the regulations in force in the EU Member States.

 

How long will ONIYX keep your personal information ?

ONIYX will not retain your personal information longer than the period for which the data is required to fulfill the purpose of their use. More information on the storage periods for certain types of data is provided in the section for which we will use your information?

 

For what we will use your data?

We may use your personal information in a number of different ways, mainly to perform our contractual obligations towards you, but sometimes to improve your experience of buying, direct marketing, or for security reasons.

Your data will not be kept longer than the time period we hold to fulfill its purpose for which we have been requesting data from you.

 

Order processing and provision of services

When you make a purchase at the ONIYX store or via a web site web: www.modelineshop.com, Depending on the case, we may be prompted to provide you with certain personal information needed to properly process your purchase. This situation will happen especially if you decide to use one of the services, such as delivery, with the purchase of our products. In addition, to process your order and ensure that your personal and financial information is accurate, we use trusted payment systems from third parties to ensure that your payment is secure and that your data is not used for fraud. If you want to pay for goods and services on the internet, the pay manager will request payment information, including credit or debit card number, expiration date, CVV number, and billing address.

To ensure that the products and services you purchase from us are delivered to the correct address, we share your personal information needed to provide specific services from trusted external partners (eg your name, delivery address, and delivery message that you specify - such as the time days when you want to receive delivery).

 

Customer service – Office

If you contact our customer office (ask for a refund or you are not happy with the service, etc.), directly at ONIYX or through any other means of communication available to you, we need your contact information to resolve the issue you are addressing to us. The information you give us will only be used for this purpose. In certain cases, we will use the services of other vendors to whom we entrust your data to the extent that it will be needed for solving your case (eg authorized repair services, etc.). In this case, they may be IT system vendors with whom the processing manager cooperates and may be part of the technical support.

Also, you can contact the office manager or by phone. When you are addressing or purchasing by phone, the processing manager processes your information, such as your name, family name, address, delivery address, phone number, and email address. You provide these information voluntarily. If you do not want to do so, it can lead to the inability to fulfill your order or delivery.

 

ONIYX web page- www.modelineshop.com

Your data can also be collected when visiting the site of the processing manager - www.modelineshop.com. The data will only be processed for specific purposes, which we will notify you when you visit the site of the processing manager (eg for online sales, save shopping lists you have created, etc.). In the event that you do not want your data, all or specific, to collect for this purpose, you can limit their use or completely disable their use.

 

Cookies

To maintain the website and ensure its functionality, the process manager uses technology generally known as "cookies". The cookie is a small text file that is stored on a computer or mobile device while visiting a particular site. Using the cookie, your site remembers your actions and preferences (such as sign-in, language, font size, and other preferences related to the display) over a long period of time, so you do not need to re-enter them every time you return to the site or browse its various pages. Cookies can be temporary or permanent, for example, JavaScript or Flash technology. Thanks to the cookies on our site you can search without difficulty and will show you the results that are relevant to you.

You can find more information about cookies u Cookie Policy (cookies).

 

Other websites

ONIYX web pages (www.modelineshop.com) They may contain links to third-party sites.

These rules apply only to this web site, and when you link to other sites, we suggest that you read their Privacy Policy.

 

Marketingand loyalty program

O.T. ONIYX would like to send you information about our products and services that you might be interested in. However, marketing material is only allowed to send to us if you choose to do so and give us the privilege. Keep in mind that even if you are willing to receive our marketing message, you may at any time waive your marketing message receipt. If you no longer wish to contact you for marketing purposes, please choose this option at the end of our marketing message (e-mail/newsletter) our sent us email webshop@modelineshop.com.

For more about the Loyalty Program, see "General terms of Loyalty Club Modeline" terms in our Terms of Purchase (pre-contract notice).

 

Entry start of the law and Privacy Policy Changes

These rules will enter into force on May 25, 2018 and will be published on the website.

XIII.Platform for Online Dispute Resolution of the European Union

By special regulation of the European Union, as of 15 February 2016 throughout the EU online shopping dispute can be resolved through the ODR platform that you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to substitute products, etc.), you can submit your objection in a quicker and simpler way at the top link. The platform can be used by consumers and traders, and the complaint can be filed in any of the 23 official EU languages.

Download Form for one-sided termination of the contract