How to make an order?
To order, add the desired item to the shopping cart on the product page and click the "Complete shopping" button in the top right corner of the page. The page will then take you to the conclusion of the purchase where by completing the required data in 3 steps you complete the purchase. Of course, before we finish shopping, we recommend reading our terms of purchase.
Do I have to register?
You do not have to register for a purchase on our site, but by registering you will make it easier to fill out purchasing data and save time, you will be able to keep track of all your purchases all the benefits and actions and, of course, we will never share your information.
Forgot password - What do you do?
Click on the login link and there you will find a „forgotten password“ link that will send you a new password to your email address with which you registered on our site.
How I can pay?
We currently offer credit / debit cards: American Express, Diners, Visa, MasterCard, Maestro or by PayPal. We send the order as soon as the payment becomes visible, or pay the courier upon delivery to your door. (Available for the region of Slovenia).
How secure is card payment over the Internet?
When paying for the Modeline web shop, the most up-to-date data protection standards apply - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between payment systems and credit card authorization centers is carried out in a private network, which is protected from the unauthorized access to a double layer of "firewalls".
How much costs shipping / postage?
For orders over 69 € the shipping is free. The prices are following:
- Austria (7 € GLS, 3-7 days)
- Belgium (9 € GLS, 3-7 days)
- Bulgaria (14 € GLS, 5-7 day)
- Czech Republic (7 € GLS, 3-7 days)
- Denmark (14 € GLS, 5-7 days)
- Estonia (10 € GLS, 3-7 days)
- Finland (25 € GLS, 6-7 days)
- France (9 € GLS, 3-7 days)
- Germany (4,99 € GLS, 3-7 days)
- Greece (20 € GLS, 4-7 days)
- Hungary (7 € GLS, 3-7 days)
- Italy (10 € GLS, 3-7 days)
- Latvia (10 € GLS, 3-7 days)
- Lithuania (9 € GLS, 3-7 days)
- Luxemborg (9 € GLS, 3-7 days)
- Netherlands (12 € GLS, 3-7 days)
- Poland (9 € GLS, 3-7 days)
- Portugal (9 € GLS, 3-7 days)
- Romania (14 € GLS, 5-7 day)
- Slovenia (5 € DPD, 1 day)
- Slovakia (7 € GLS, 3-7 days)
- Spain (9 € GLS, 3-7 days)
- Sweden (10 € GLS, 3-7 days).
What size to order?
The vast majority of our products are of standard sizes and our customers usually buy the size that suits them. If you have any doubt about the size, please see the size info next to the product or contact us freely and we will be happy to provide you with more detailed information.
In which period can I make a complaint to the ordered product?
You are required to submit a complaint within the law deadline.
If I notice that the product I bought is damaged, can I return it?
Of course! If you are not satisfied with the goods purchased in the Modeline online shop, you have the right to complain within the legal term. You can send a complaint using the complaint form or send us an e-mail with the note COMPLAINT BY ORDER (Order No.) to [email protected].
In the event of a complaint, the customer is obliged to return the product to us within the agreed period. We will consider the complaint as valid if, after examining the product, we determine that it meets the conditions for a complaint in accordance with the Law on Obligations and the Law on Consumer Protection. In this case, within 15 days of receiving a valid complaint, we will replace the product or return the entire amount paid. If, on the other hand, we establish that the complaint is not valid, i.e. if we reject the complaint, you will have to pay delivery in the amount for your country in order to have the goods sent back to your home address.
If I return the product, do I get back the full amount I paid?
If, after inspecting the product, we determine that the returned goods are undamaged and in their original packaging, we will return the amount to your current account or credit card.
How can I pay by cash on delivery? (Available for the region of Slovenia)
The borrower pays in cash to the deliverer, after which you will receive a confirmation of receipt and payment for the shipment. (Available for the region of Slovenia)